Return Policy

1. Returns

We want you to love your order — but if something’s not quite right, we’re here to help.

Most items are eligible for return within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To initiate a return, please contact us at support@shopglowbabes.com with your order number and reason for return.


2. Return Costs & Processing

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a tracked shipping service. GlowBabes is not responsible for returns lost in transit.

All returns must be sent to:
GlowBabes – Avenue Albert 1er 59, 5070 Fosses La Ville, Belgium


3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds are issued to the original payment method or as store credit (at your request).
  • Original shipping fees (if any) are non-refundable.


4. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.


5. Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery with photos and your order number. We will replace it or issue a full refund at no cost to you.


6. Non-Returnable Items

Certain types of goods cannot be returned for hygiene reasons, including:

  • Opened beauty or skincare items
  • Worn clothing or accessories
  • Gift cards
  • Clearance or final sale items (unless defective)


7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank or credit card account. If it still hasn’t appeared after a few business days, contact your payment provider.
Still need help? Email us at support@shopglowbabes.com.