FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We offer a 30-day return policy on most products. If you're not satisfied, simply contact our support team with your order number. Return shipping costs are the customer’s responsibility, and a small return processing fee may apply. Returns must be unused and in original packaging.
How long does shipping take?
Shipping times vary by location:
- UK & EU: 5–8 business days
- US & Canada: 6–10 business days
- Australia & Rest of World: 7–12 business days
You’ll receive a tracking link via email once your order ships.
How much is shipping? Where do you ship to?
We offer free worldwide shipping on all orders. No minimum required.
We currently ship to the UK, US, Canada, Australia, Europe, and most other countries globally.
Can you tell me more about your shipping process?
Once your order is placed, it’s processed within 24–48 hours. You’ll receive a confirmation email followed by a tracking link once it ships. We work with reliable logistics partners to ensure safe, on-time delivery straight to your door.
How can I track my order?
As soon as your order ships, you’ll receive an email with your tracking link.
Will I pay customs?
Most orders are delivered without additional customs fees. However, depending on your country’s regulations, customs duties or import taxes may apply, and these are the responsibility of the customer. We do our best to minimize these whenever possible.
Find answers about our products
Products Information
Where can I find information on sustainability?
We’re working towards greater sustainability in both product selection and packaging. Many of our products use recyclable materials, and we’re committed to continuously improving our environmental impact. Check each product page for specific sustainability notes.
Can I see your certificates?
Absolutely. Products with safety or quality certifications (like CE, RoHS, FDA, etc.) will have that information listed on the product page. If you need something specific, feel free to contact us directly and we’ll be happy to provide documentation.
Where are your products made?
We work with carefully selected manufacturers in countries like South Korea, Japan, and China — known for their innovation in beauty and self-care. Every item is tested to meet our quality standards before it reaches you.
Do you offer samples of your product?
At the moment, we do not offer free samples. However, we often run discounts and glow bundles, so you can try more for less. Be sure to subscribe to our email list to stay updated.
Where can I find more information?
You’ll find detailed descriptions, specifications, and usage guides on each product page. Still have questions? Our team is happy to help — just visit the Contact Us page or email us directly at support@shopglowbabes.com.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it."
Sofia R., Manchester